Customer Feedback

Chris Charman

I ordered a new car in September from…

I ordered a new car in September from Bestcarfinder.co.uk and took delivery of it 2 days ago . I have leased cars over a number of years, but the service I received from Bestcarfinder.co.uk was exceptional from start to finish and it was made very easy. The two people I dealt with was Alex and Amy who went above and beyond to help me and keep me informed regularly. It is very rare to receive service like this these days and would highly recommend the above company, thank you.

Date of experience: 06 December 2023

KD

5 Star

Rebecca has been extremely helpful and efficient at all times. She has kept in touch throughout the process, checking in to make sure everything is ok. She has provided additional information i have requested at short notice and also when we requested last minute changes to our order she supported this and had it completed without any hassle or inconvenience.

Date of experience: 25 October 2023

Khan

Great service!

Kevin Ward has been super responsive and within 24 hours managed to secure my wife's perfect car. For context; we had sent out ten enquiries over the weekend for the same car to different brokers with Kevin reaching out at 9am on Monday and answering all queries within minutes.

5* service!

Date of experience: 24 October 2023

David Harding

Adam Ben-Saud and Gemma from best car…

Adam Ben-Saud and Gemma from best car finder recently assisted with a lease on an Audi Q3

They were both excellent and kept me informed when the vehicle would be delivered

Both very helpful and professional would highly recommend to anyone seeking a lease company From start to finish of process was just over three weeks

Thank you to you both Dave Harding

Date of experience: 22 March 2023

WSH

Ordered a Yaris Cross in June 2022

Ordered a Yaris Cross in June 2022 from BCF based on reviews. Almost 12 months on and still no word on delivery. Initially told that COVID had upset the supply chain but is that really still the case (?) because I’m reading of people on this review website having popular cars being delivered within a reasonable time. Feel I’m being led a merry dance. Happy to rescind this negative review once I know the true reason for the delay.

14 June 23 - BCF (Shanelle) responded very quickly to this issue and I am now taking delivery of the car in July '23 which I originally ordered on 8 June '22. Not really interested in why its taken this long and I'm sure there's a story, but which story is another matter. Well done Shanelle. We got there in the end.

Date of experience: 04 June 2023

Mia

Amazing service

Kevin was so helpful both over the phone and via email answering any queries we had and the whole process went very smoothly securing the car I wanted really quickly!

Date of experience: 24 October 2023

Lee Costidell

Adam an outstanding professional!

Adam 100% supported me throughout the process of leasing and ordering a car. He also answered any questions I or my wife had regarding leasing a car for the first time.

Adam was totally professional and I would highly recommend using him! I will be referring him to friends and family. Outstanding communication. Thank you Adam.

Date of experience: 19 September 2023

Gill Burke

Kevin Ward and his colleagues at Best…

Kevin Ward and his colleagues at Best Car Finder were incredibly welcoming and helpful. I had a very positive experience and I would highly recommend this business to others. I would definitely use this company again. Professional, prompt to reply and guided me through the whole process.

Date of experience: 09 August 2023

SOPHIE KURZER

would recommend

Our car arrived and we’re so pleased with it! The team were really responsive and helpful whenever we needed anything throughout the whole process.

The only downside was the length of time it took to receive the car but nothing could be done about that.

Would recommend this service highly!

Date of experience: 22 March 2023

Daniel Dixon

Kevin guided us through the world of…

Kevin guided us through the world of car leasing and delivered in every promise.

Very happy with our new Mercedes which came on time, much cheaper than the other companies and a very polite delivery man.

Kevin kept us informed throughout the process and answered numerous queries as they arose. We highly recommend Kevin, Daisy and the best car finder team.

Date of experience: 21 September 2022

Sats

Kevin from BCF is awesome and he…

Kevin from BCF is awesome and he responds promptly with any queries we have & this is the first time I leased and had basic questions and responded..it was smooth leasing and Amy & Alex were good as well..

Maybe their delivery schedules could be more streamlined as they depend on external companies otherwise they are a good broker

BTW-the leased Kia Niro Hybrid 2 (brand new) isn’t really what I expected it’s got a sluggish pickup & heavy noise by the time it hits 30-40MPH (RPM hits 3-4 ooops) so not sure why as it’s hybrid and it should be smooth but the M1 drive was pretty cool

hope Kia reverts on this issue & resolves it

Thank you Kevin

Regards

Sathish

Date of experience: 13 October 2023

Paul Adams

Reneged on agreed deal

I placed an order for a BMW in October 2021. Deal all agreed, and order fee placed. Due for delivery in Summer 2022.

Summer comes around and they tell me the car is ready, but the deal is no longer available. It will be another ~£80 per month, and if I agree to that the car can be delivered in a week or two. Or I can cancel.

Absolutely shocking service. Reneging on an agreed deal, wanting more money per month (and no doubt higher commission for them). Cancelled and got the admin fee back but now I'm left scrambling for a new car.

Avoid them. No guarantee they'll stick to what was agreed

Date of experience: 23 July 2022

Reply from Bestcarfinder

28 Jul 2022

Good morning Paul.

We are sorry to hear you have been unhappy with our service on this occassion, and we would welcome the opportunity to restore your faith in our company. As I am sure you are aware, the automotive industry has been seriously impacted with regards to manufacturing lead and delivery times, which is totally out of our control. Due to these delays, this has occassionally resulted in the deal no longer being available, which is what occurred with your order. We take these matters very seriously, and we are disappointed that we were not able to find a better resolution for you. We hope you have managed to secure a new car, but if we can be of any further assistance then please do not hesitate to contact us on 01480223067.

Michael Bray

Outstanding communication

Excellent service from Russ Twinn, always friendly, helpful and through difficult times kept me immediately updated and informed.

Another quality of this company is that the phone is always answered, never on hold.

Back to Russell, cannot praise him highly enough for his service, pretty sure he will go a long way in life.

Thank you.

Mike Bray. (VW Tiguan)

Date of experience: 22 June 2022

Russell Jones

Everything I could ask for

Incredible service from Adam at bestcarfinder. Received a call within half hr or making an enquiry online, Adam provided me with everything (and more) in regard the specific car and the deal I was after. Within a couple hrs from first contact the finance was sorted, car ordered and deal done and dusted. Everything I needed sorted seemlessly and stress-free all in one morning. Thank you Adam and will certainly be back using BCF next time.

Date of experience: 06 May 2022

Sharan

Reliable and Punctual Service!

Alex Young was really helpful in providing sound advice when I was looking for my car. We managed to reach a decision and the process of securing the lease for my Mini was made super easy and completed quickly due to Alex’s organised and punctual manner. Even after getting my car, Alex has been fantastic in answering any questions I have regarding my contract and/or the car itself. Thanks Alex!

Date of experience: 03 December 2022

mr kevin miller

I needed a lease van

I needed a lease van for my plumbing company as my current van is due to be scrapped as a result of the ulez due to take effect soon. I contacted best car finder and was so glad I did. Alex Young dealt with my enquiry and helped me through every stage and explained everything to me. He went out of his way to even contact the dealer to get information for me regarding dimensions. He emailed me when he said he would at every stage promptly and kept me updated constantly. He was professional, polite and a pleasure to deal with and nothing was too much trouble. As an added bonus, prices are very competitive. I would not hesitate to use best car finder again and would highly recommend.

Date of experience: 09 May 2023

John Skinner

Speedy, friendly service at a great price

Kevin found me an electric car for delivery within two weeks of ordering, which felt miraculous considering the waiting times at the moment!

Also, no other broker could get close to the price.

The service from start to finish was brilliant, with regular calls and emails.

Date of experience: 05 May 2023

Lee Hill

I am a bit sceptical about online car…

I am a bit sceptical about online car leasing companies as a lot offer vehicles that aren't readily available. Dealing with Best car finder was a pleasure, Adam dealt with my initial enquiry immediately and had a choice of options on the vehicle I enquired about within the hour. I signed up within 72 hours and have just taken delivery of the car as described.

Definitely recommend

Date of experience: 01 March 2023

Thomas Matthews

Highly Recommend

I found BestCarFinder through an online aggregator and can honestly say the whole experience with the company and team has been seamless.

Working with Alex he found a great deal with a car I love and within a few days it was all wrapped up. Not to mention we built up a great conversation discussing our pet dogs.

Date of experience: 03 May 2023

Tara.M

These Guys are the ones to Trust.

Being new to using a service such as this, from day one, I cannot fault the staff @BestcarFinder, in particular, Kevin.W. I admit I was rather demanding, yet Kevin did not fail to deliver on my requests. The speed of service, his efficiency and professionalism were 10/10. I felt genuinely looked after, valued as a customer and was kept updated throughout the whole process. Which resulted in getting a great deal on a great car!

I cannot rate @bestcarfinder highly enough and will not hesitate to use their services again.

Well done Team! and a big Thankyou to you all.

Date of experience: 19 January 2023